rf89 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") explains how the rf89 platform ("rf89", "we") handles the personal data of players ("you", "user"). By accessing rf89.im and using our services, you are considered to have agreed to the terms set out in this Policy.

rf89 places special importance on protecting the personal data of players in Myanmar and on maintaining transparency. We treat your data as a matter of trust and practise responsible data management.

2 Scope of This Policy

This Policy applies to the rf89.im website, mobile access, and all services provided by rf89. We encourage you to read and understand this Policy before using our services.

This Policy does not apply to third-party websites linked from our website — you are responsible for reviewing those sites' own policies separately.

3 Information We Collect

rf89 collects only the information needed to deliver our services effectively. That information is broken down into the following categories —

3.1 Personal Identification Data

• Name, phone number, email address
• National registration or ID card number (for KYC verification)
• Date of birth (to verify that you are 21 or older)
• Payment details — e.g. KBZPay, Wave Money, AYA Pay, CB Pay phone number or bank account details

3.2 Technical Data

• IP address and network data
• Browser type and version
• Device type (mobile / desktop)
• Page view information (log data)
• Cookies and similar technologies

3.3 Gaming Data

• Login and logout records
• Deposit / withdrawal records
• Game history and winnings records
• Bonus usage records

4 Data Collection Methods

We collect data through the following methods—

• Direct submission— Information you provide yourself when opening an account or making a deposit
• Automatic collection— Network and browser data while browsing the website
• Third-party verification— Verification services for KYC (Know Your Customer) checks
• Payment services— Data received from payment platforms when processing deposits and withdrawals

5 Data Usage Purposes

rf89 uses players' data only for the following purposes—

• Account opening and management
• Age verification (21+) and identity verification
• Processing deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
• Customer service — 24/7 Live Chat and email support
• Processing bonuses and promotions
• Responsible gambling measures — for player protection
• Security checks and fraud prevention
• Fulfilling legal and regulatory obligations

6 Third Parties and Data Sharing

rf89 does not sell players' personal information to third parties for commercial purposes. However, we may share data with the following parties only when necessary to provide our services—

• Payment services— KBZPay, Wave Money, AYA Pay, CB Pay and banks for processing deposits and withdrawals
• KYC verification services— For confirming identity
• Gaming technology services— Only to the extent necessary to operate games
• Legal requirements— When required by law for legal proceedings

Whenever data is shared with any party, the purpose is limited and those parties are required to comply with data protection standards.

7 Cookies and Tracking Technology

The rf89 website uses Cookies to improve the player experience and to monitor website performance.

How Cookies Are Used

• Essential Cookies— For the website to function correctly (login settings, language preferences)
• Performance Cookies— To identify where the website is running slowly
• Functional Cookies— To remember your preferences and settings

You can disable Cookies through your browser settings. However, doing so may cause some services to not work correctly.

8 Data Security Measures

rf89 applies technical and operational measures to protect players' data—

• SSL (Secure Socket Layer) encryption for all data transmissions
• Stored data is kept in encrypted form
• Access controls — only authorised staff can view data
• Two-Factor Authentication option
• Ongoing security checks and penetration testing
• A process to notify players as quickly as possible if a data breach is detected

Please note, however, that no data transmission over the internet can be guaranteed 100% secure. We continue to work to provide the best protection we can.

9 Data Retention Period

rf89 retains data only for as long as necessary to fulfil the stated purpose—

• Operational data— Throughout the period the account is open, and for the period required for legal purposes after the account is closed
• Financial records— For the period required by financial audit obligations
• KYC Data— In accordance with legal requirements
• Cookies— Varies depending on cookie type and settings

10 Players' Rights

Every rf89 player has the following rights regarding their personal data—

Right to Access

You can request to check what data we hold about you. Send your request to [email protected].

Right to Correction

If your data is incorrect, you can request a correction. Verification will be required when correcting registration data.

Right to Erasure

Where permitted by law, you can request that your data be deleted. However, data needed to fulfil legal or financial obligations cannot be deleted.

Right to Restriction

You can request that we restrict how your data is used in certain cases, for example while the accuracy of the data is being verified.

Right to Portability

You can request that we provide the data we hold about you in a readable format.

To exercise any of the above rights, contact us at [email protected]. You can also reach us through our 24/7 Live Chat.

11 Protection of Minors

rf89 is for persons aged 21+ only. We do not knowingly collect data from anyone under 21. If we discover that data has been provided by someone under 21, that data will be deleted immediately.

12 International Data Transfers

Where necessary to provide our services, player data may be stored on servers outside Myanmar. Wherever data is transferred, the protection standards in this policy apply and a data protection agreement is in place.

13 Policy Update Notice

rf89 may update this policy from time to time. If significant changes are made, we will post a notice on the website. Continuing to use our services after an update means you accept the revised policy.

When changes are made, the "Last updated" date on this page will be updated accordingly.

14 Contact rf89

If you have any questions, requests or concerns about this privacy policy, you can reach us in the following ways—

• Email: [email protected]
• 24/7 Live Chat: Via the Live Chat channel on the website