rf89 Frequently Asked Questions
Full Guide

rf89's support team is fully available in Myanmar language. You can write and speak your questions clearly in Myanmar — no need to worry about language barriers. Service is prioritised to suit Myanmar players.

When contacting support, have your account number, the question and any related transaction details (if applicable), the time the issue occurred, and a screenshot ready. Having these on hand helps resolve your case faster. Personal data verification records can be retrieved right away.

rf89's customer support is available 24 hours a day, 7 days a week — without interruption. Whether it's early morning or past midnight, you can reach us via Live Chat. Operating in the Myanmar Standard Time (MMT) zone makes it convenient for Myanmar players. Any urgent matters can be handled promptly.

rf89 offers two contact channels. The first is Live Chat on the website for instant responses; the second is email at [email protected] for detailed issues. These are the only official contact channels — messages sent through other third-party platforms are not considered official.

Live Chat is a real-time contact channel where a support team member responds in Myanmar language. It is the most effective option for urgent matters such as deposit issues, withdrawal problems, and bonus issues. Chat can be opened directly from the website and you can contact us without being logged in.

Bonus funds can only be withdrawn after meeting the Wagering Requirement within a specific period. Any unmet bonus amount may be forfeited once the period expires. So after receiving a bonus, aim to complete your wagering as quickly as possible. Check the terms and conditions page for full expiry details.

The 200% welcome bonus is a one-time first deposit reward, available once per account. Opening new or duplicate accounts to claim the bonus repeatedly is a breach of terms and conditions and may result in bonus removal and account closure.

Wagering can be completed through slots, live casino (Baccarat, Roulette, Dragon Tiger) and arcade games. Some games contribute less toward wagering, so check the wagering contribution percentage for each game in the offer terms on the website. You should also know whether football betting contributes 0% toward wagering.

rf89's welcome bonus is 200% on your first deposit — up to 500,000 Ks. For example — deposit 20,000 Ks and you get a 40,000 Ks bonus, giving you 60,000 Ks in total; the wagering requirement would then be 40,000 Ks × 20 = 800,000 Ks. Deposit 520,000 Ks and the bonus is capped at 500,000 Ks, with wagering at 500,000 Ks × 20 = 10,000,000 Ks. Winnings from the bonus can only be withdrawn once wagering is complete.

rf89 has three VIP tiers — Bronze, Silver, and Gold. Bronze earns up to 0.4% weekly cashback, Silver up to 0.8%, and Gold up to 1.2%. You can move up tier by tier based on your play volume and regular activity. To reach VIP Gold, play consistently and maintain a good player record.

Withdrawals at rf89 are normally processed within 5 to 30 minutes. Please note that it may occasionally take longer due to the bank's or payment provider's own processing times. You can check your withdrawal status in your transaction history.

To withdraw winnings from a bonus, you must meet the Wagering Requirement. Until wagering is complete, neither the bonus nor the bonus winnings can be withdrawn. You can check your Available Balance, Bonus Balance, and Wagering Progress in your account Dashboard. Once wagering is complete, you can withdraw the combined balance.

The minimum withdrawal amount at rf89 is 30,000 Ks. Amounts below this cannot be withdrawn. Withdrawal requests can be made through 5 methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer — and the same minimum amount applies to all methods without difference.

If a withdrawal has been pending for more than 30 minutes, first check your receiving bank / payment service account. If the funds are not there, contact us via Live Chat with your Transaction ID. Making sure your wagering is complete and your account is verified will help resolve issues faster.

rf89 does not charge any commission or processing fee on deposits. Players receive the full amount they deposit into their account. However, rf89 is not responsible for any fees charged between the player and their bank or payment service provider. A confirmation SMS may be received for each deposit, and all transaction records can be checked in the Dashboard.

After a payment is completed, it should appear in your account within minutes under normal circumstances. If it does not, first take a payment receipt / screenshot, and check that the transfer code and amount are correct. Then contact rf89 Live Chat with the receipt. If you transferred to the wrong number, please get in touch as quickly as possible.

rf89 offers 5 deposit methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. You can deposit from as little as 5,000 Ks with any method and choose whichever payment option suits you. Deposit history can be checked in your account History.

To deposit with Wave Money, go to the Deposit section of rf89 and select Wave Money. You will receive the Wave Money number to send to and a reference code. Transfer the money from your Wave Money app. The amount should appear in your account within about 5 minutes after the transfer. Note that the minimum deposit is 5,000 Ks.

At rf89, deposits must be made from your own account / number only. Depositing from a third party's account (friend, family member, etc.) is a policy violation and may result in account actions. Please deposit only using your own KBZPay, Wave Money, AYA Pay, CB Pay, or bank account.